AMBA trainings
Professional Presentation Skills
Price
Trainer
:- Juris Belte (LT) , Employer, business consultant, trainer, certified NLP and coaching specialist
- Maris Belte (LV) , Employer, doctor-psychotherapist, workshop teacher, Certified Management Consultant (CMC) and coaching specialist
Presentation skills: customer-company, company-customer.
Employee:
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Image of an employee meeting the company’s demands.
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First impression.
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Appearance. Language.
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Effective use of mimics, gestures, posture.
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Question technique, answers.
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Listening skills and improvement tactics.
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Creating emotionally positive communication.
Information:
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Customer service ethic and tasks at a company (bank).
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Offering useful, interesting and applicable information to the customer.
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Exciting way of presenting information to the customer.
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Ways of visualising information.
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Telephone conversation, its significance and peculiarities, management algorithm.
Customer:
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Place and role of the customer in a company.
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Types of customers, their psychosocial positions, differences in working with each.
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Frequently observed issues, opportunities for resolving them, reaction and behavioural tactics in stressful and conflict situations.
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Timely identification and prevention of conflict, converting “defect” to effect.
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Modelling and analysis of standard situations.
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Surprise and gift effect.
For detailed information about program please contact us through e-mail:
