AMBA trainings
Working with VIP customers (KAM-Key Account Management)
Price
Trainer
:- Gundega Antone (LV), Sales manager in company "Fitania", School of Medical representatives teacher
- Maris Belte (LV) , Employer, doctor-psychotherapist, workshop teacher, Certified Management Consultant (CMC) and coaching specialist
The customer is always right?
Practical one-day workshop for company employees involved in customer service or able to affect the excellence of customer service within their company. „De Luxe” service is important to each customer and company customer!
- When do we consider a customer important? Differentiating between important and difficult customers;
- KAM methodology;
- Even an important customer is a human being.... Psychological aspects.
- Importance of CRM in reaching efficiency.
For detailed information about program please contact us through e-mail:
